If a flight has been delayed, a passenger may be entitled to compensation. Entitlement will depend on the reason for the cancellation. If a flight is cancelled or delayed due to an “extraordinary circumstance” then no compensation will be payable. Extraordinary circumstances are those events beyond the airline’s control, such as severe weather conditions.
When there is a disruption of two or more hours, the airline will still have a duty to its passengers and, as such, should offer food and drinks appropriate to the waiting time, overnight accommodation where necessary, transport between the airport and accommodation where necessary, and the right to make two phone calls, faxes or emails for free.
If the delay is more than two hours after the scheduled time, passengers of flights delayed by more than three hours can claim compensation. The level of compensation is as follows:
- €250 for all flight delays of over three hours for distances of 1,500km or less
- €400 for flights delays of over three hours for any flight within the EU over 1,500km, and for all other flights between 1,500km and 3,500km
- €600 for all other flights