Our Complaints Policy

We are committed to providing a high quality level of legal service to all our clients. We welcome any suggestions you wish to make which you feel could improve our service. If at any point you become unhappy with the service we provide to you then you should inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available from us on request. We have eight weeks to consider your complaint.

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about poor service from Lawyers.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

• Visit www.legalombudsman.org.uk or email enquiries@legalombudsman.org.uk

• Call 0300 555 0333 between 08:30 am to 17:30pm. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from
both mobile and landlines. Calls are recorded and may be used for training and monitoring purposed. For minicom call 0300 555 1777.

• Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Do not send original documents to the Legal Ombudsmen. They will scan any documents you send to make computer copies and then destroy the originals.